Refund policy
RETURN & REFUND POLICY
At Milano Luxe, customer satisfaction is important to us. Due to the nature of our products and supplier agreements, returns and exchanges are subject to the following conditions.
Returns and Exchanges
Products may only be returned or exchanged if:
• The item received is defective or damaged.
• The wrong item was received due to an error on our side or our supplier's side.
• A return request is submitted within 10 days of delivery.
To request a return, customers must contact us at support@milanoluxeshop.com and provide:
• Order number
• Description of the issue
• Photographs of the product and packaging (if applicable)
No return will be accepted without prior written authorization.
Conditions for Return
To be eligible for a return:
• The item must be unused and in its original condition.
• All original tags, labels, accessories, and packaging must be included.
• The return request must be submitted within 10 days of receiving the item.
Non-Returnable Items
We do not accept returns or exchanges for:
• Change of mind
• Incorrect size selection
• Sale items
• Gift cards
• Products damaged through misuse, wear, improper care, or mishandling
Damaged, Defective, or Incorrect Items
Customers should inspect their order upon delivery.
If an item arrives damaged, defective, or incorrect, please contact us within 10 days of delivery so that we can assess the issue and arrange an appropriate resolution.
Refunds
If a return is approved, the refund will be processed to the original payment method after the returned item has been received and inspected.
Refund processing times may vary depending on your bank or payment provider.
Contact
For any return or refund questions, please contact: